The New Normal

The New Normal

Smartcare believes strongly that education in general and childcare in particular are entering a “new normal”.  What this means is that many of the common practices in place before COVID-19 will need to be replaced with practices better suited to current challenges.

 

One of the first things that we think the student will change is the check-in process.

 

In the pre-COVID era, the process typically involved a parent entering a common space like a lobby, interacting with a fingerprint scanner to authenticate themselves, and then handing off a child to a staff member.

 

Before COVID, Smartcare modernized this process with the use of touchless QR codes, and while removing a fingerprint scanner dramatically reduces contact points, we think the process can be better.

 

We think the best practice in the new normal will look something like this:

 

  • Families will queue in socially distanced location such as the family’s car in a drop-off line in front of the school.
  • Either the parent or the student’s teacher will complete a pre-drop-off health-check. The CDC has provided guidance and we anticipate that guidance will evolve over time.  At this time, those guidelines include:
    • Temperature checks for fevers over 100.4 degrees.
    • Signs of illness including coughing, shortness of breath, difficulty breathing, fatigue, extreme fussiness, nausea
  • Technology can automate validating the health-check to ensure it meets regulatory requirements and the school’s own preferences. A child who poses a risk to others never enters the facility, and so that staff and parents have the peace of mind that their child is a in a safe environment.
  • The student’s teacher can take custody of the child in a well-ventilated, socially-separated space such as directly from the child’s car in a drop-off line, and escort the child directly to a classroom. From here, the child will stay with classmates and remain isolated from other classes in the school, minimizing contact points along the way. This ensures separation from other students in other classes.
  • Within a school, classes should be kept as separate as possible. Where common areas must be shared, to the extent possible, those areas should be used by only one class at a time and disinfected between uses.  All areas and toys should be disinfected regularly.

 

Where the above procedure isn’t possible, we recommend the use of personal protective equipment (PPE) and barriers to minimize the exposure to staff and families.

 

Smartcare has functionality to support the new normal in your center and our team of customer success managers can help you update your procedures for the new normal.  We have a report to help you track health checks and our teacher app allows for touchless check-in wherever its best suited for you to do so.  You should expect improvements from us over the summer as we get more feedback.

 

We are committed to be your technology partner as we navigate into the new normal together.

 

Use Online Enrollment to Modernize your Childcare Facility

Use Online Enrollment to Modernize your Childcare Facility

As a childcare provider, enrollments are exciting for you, because it means new students. However, enrolling a new student also usually means some back and forth with the parents, a large stack of papers, and then filing all those papers away so you can reference them as needed. It can end up being a lot of work, both for you, as the provider, and for your parents.

On top of that, most parents now expect to be able to sign documents online or send items via email. By moving your enrollment online, you can not only exceed parent’s expectations, but you can streamline your processes – allowing for more time doing what you love, instead of managing paperwork!

Here are the top ways that online enrollment can help your center:

 

Save Paper

Whether you’re eco-conscious or are just sick of filing stacks of paper away and struggling to find them later, saving paper is a big deal. With an online enrollment feature, parents can head to your website or click a link in an email to complete enrollment.

Even better, as with Smartcare’s online enrollment feature, once enrollment is completed, you’ll be notified and can go over their information right away. Once they’ve been approved, you can easily push the information into Smartcare. You will always know where to go to find forms in the future, no complicated filing system necessary!

Increase Efficiency

It’s just not efficient to send a stack of papers forms home with a parent to complete. Not only do you risk papers forms being lost, but then upon return, you have to manually check each field and form for completion. Using an online enrollment system means that a parent will have to complete the required fields in order to move along. This makes it so much easier for you to spot check their submissions before approving or denying.

Additionally, with Smartcare’s enrollment feature, you can capture payment for any fees that need to be paid at enrollment, such as deposits or enrollment fees. This means no more needing to take a check to the bank, you can have the funds as soon as they’ve hit ‘submit.’

Enhance Parent’s Experience

Parents today are tech savvy. For some childcare providers this can be a huge adjustment. However, in today’s world, adapting to technology and your customer’s expectations is a must. The enrollment period is one of the first interactions that you have with a future customer, so it’s important that this experience goes well.

When signing up for a new program, most customers expect that they’ll be able to complete everything, including payment online. They expect the experience to be user-friendly and self-explanatory. By wow-ing your parents by this first interaction, you show them that you’re not only going to provide great care for their children, but you value their time as well.

Modernizing your childcare facility can seem overwhelming if you’re still a bit old-school in some of your practices. From attendance management to billing to enrollment, you can improve bits and pieces one step at a time. Enrollment is a great place to start with modernization, because it’s one of the first steps that a new parent completes. Additionally, enrollment is one piece of the puzzle that affects more than just your experience, it also affects parents’ experience and how they view your facility. Moving to an online enrollment system will surely mean improvements on both ends of the spectrum.

Schedule A Demo

Watch our 1 minute intro video above

Your live demo will include how to:

 

  • Send billing and post payments
  • Record attendance history
  • Retain medical information
  • Note incidents, successes, and birthdays
  • Make payments at your center
  • Create real-time communication with parents
  • Use leads to nurture prospective families
  • Meet all your center’s needs with our cohesive child care and preschool software solutions

Meet all your center’s needs with our cohesive child care and preschool software solutions

Spring Cleaning

Spring Cleaning

Are you getting ready for longer, sunnier days, spring break and getting one month closer to the end of the school year? So are we! Spring is the perfect season to close out winter and do some spring cleaning. Here are our tips for spring cleaning at a childcare center:

1. Floors
Sanitize floors to remove muck and germs that built up over winter.  Steam cleaning hard surfaces like linoleum or hardwood and using a carpet cleaner to clean carpets is your best bet.  Search for professional cleaners in your area.  Or, if you’re on a budget, most home improvement stores offer affordable rental options.  Plan on about an hour per room and 24 hours to fully dry.  A great way to clean floors on a budget is to rent cleaners, come in on a Saturday morning (or another day you don’t have kids in school), clean and be done by lunch time, and then come back on Monday to a facility that feels like new!  We’ve heard it turns into a team event too – just don’t forget to bring the donuts!

 

2. Organize
Your center is probably no stranger to a mess – crayons, markers, books, toys get strewn around.  Here are our favorite organizing hacks:

  • Supply buckets: get small (1 gallon or less) buckets and keep crayons, markers and other small supplies separated into their own bucket. The handles make it easy for kids to carry without spilling, and clean-up time become a game: match the right supply to the right bucket.
  • Prep bins: get larger tote bins and put all supplies for a single activity into each bin. For example, if you’re doing a self-portrait, put paper, crayons and other materials into a bin with a lid.  When it’s time for the activity, take out the bin, distribute supplies and when it’s time to clean-up, everything goes back in the same bin.
  • Label maker! Need we say more?  Having a label maker for your supply buckets, prep bins and other boxes makes it easy to find what you’re looking for and easier to put things back where they belong.

 

3. Files
Spring is a good time to shred old files.  Make sure you know your state’s laws for record retention.  7 years is usually a very safe bet.  Many communities offer free shredding events to safely dispose of documents that are no longer needed.  Check out Shredit.com to see if there’s an event near you.

 

4. Upgrade Systems
Just as you sanitize your floors, organize your supplies and get rid of files you no longer need, spring is also a great time to upgrade your systems.  Do you have a mobile app for parents to manage attendance, pay bills and get updates?  Do you have an electronic registration form?  How about a way for parents to book a tour on your website?  If you don’t or your current systems are older than the documents you’re shredding, give us 30 minutes to explain how Smartcare can help organize your day-to-day operations, delight parents and increase revenue.

 

Interested in learning more?

Schedule a Demo

Watch our 1 minute intro video above

Your live demo will include how to:

  • Send billing and post payments
  • Record attendance history
  • Retain medical information
  • Note incidents, successes, and birthdays
  • Make payments at your center
  • Create real-time communication with parents
  • Use leads to nurture prospective families
Meet all your center’s needs with our cohesive child care and preschool software solutions

The Daze of Summer

The Daze of Summer

Summer can be a unique time for a childcare center. Normal routines get disrupted. Everyone seems like they are in vacation mode. And yet, you probably feel busier than ever. We think summer is a great opportunity expand your program offerings and think about improving in the next year.
Summer Activities

Summer activities can present different challenges and opportunities than the school year.

Do you run a summer camp or offer summer specific activities?  Consider offering summer programs for school-age children.  This is a great way to make use of extra space at your facility and helps parents find quality care. 

Smartcare can help in several ways:

  • If you’re already using Smartcare, use our messaging feature to message parents to promote your summer programs.  Chances are many of your parents have school-age children!
  • Better yet, if you’re using Smartcare, ask your families if they have school-age children and use tags to tag families with school-age children so that you can filter for just that group, and message them specifically.
  • Use our online enrollment feature to quickly get information about children enrolling in summer programs and eliminate data entry.
  • Use our billing feature to bill by attendance, flat fee or on-demand, based on the fees for your program.
  • Use our lesson planning functionality to build engaging activities specific to your summer program, keeping kids engaged and parents satisfied.
  • Track attendance for all of your programs, keeping children safe and giving parents peace of mind.

 

Getting Ready for Next Year

In addition to using summer as an opportunity to expand program offerings, summer is also a great time to get ready for next year. 

Use the change in pace to look back at the prior year and assess your performance.  These are just a few questions to ask yourself.  Each situation is different, but in general, this a good place to start.

  • Were you in ratio compliance for all your classes for the prior year?
  • Are you collecting over 98% of charges in less than 30 days?
  • Did you meet your budget, especially for teacher payroll?
  • Did you complete assessments on all children and discuss the outcome with parents?

 

Smartcare has tools to help you improve next year.  At a high level, Smartcare is an all-in-one platform to manage a childcare center, with functionality including:

  • Manage multiple locations from anywhere
  • Online enrollment and registration
  • Manage attendance
  • Automate billing, payment collection and account integration
  • Class, student and teacher scheduling
  • Employee hours worked and paid time off
  • Curriculum, lesson plans, assessments and activity tracking
  • Custom reporting
  • And much more!

Schedule a Demo

Watch our 1 minute intro video above

Your live demo will include how to:

  • Send billing and post payments
  • Record attendance history
  • Retain medical information
  • Note incidents, successes, and birthdays
  • Make payments at your center
  • Create real-time communication with parents
  • Use leads to nurture prospective families
Meet all your center’s needs with our cohesive child care and preschool software solutions

You don't have credit card details available. You will be redirected to update payment method page. Click OK to continue.